At Arrows Institute website we collect different types of information about our users for the following main reasons:
1. To provide an interactive web site where email is used to communicate with the users.
2. To provide a security mechanism whereby we can restrict content to certain groups of users.
3. To enable the purchase and delivery of goods through our online shop.
4. To help us to improve the service we offer.

OUR PRINCIPLES
We are absolutely committed to protecting your privacy. We will not share your information with others without your consent.
We have established the following two principles:
1. We will respect your email privacy. You will only receive email from Arrows Institute &/or Arrows Resouces in relation to areas you have expressly signed up for.
2. We will not share any individual user details (including your email address) to any third party without your consent.

Your Personal Information: what we collect, and how we use it

We do not collect personal information about you when you visit our website unless you choose to provide that information to us. If you do nothing during your visit but browse through our website, read pages, or download information, the web server will gather and store certain information about your visit automatically. This information does not identify you personally.

Information Stored Automatically
By default, all web server log files capture Internet Provider (IP) addresses. We may use your IP address internally to help diagnose problems with our server, administer our website and to monitor network traffic to identify unauthorised attempts to upload or change information, or cause damage.

A cookie is a small amount of information sent from a web server to your computer. We use cookies when someone logs into our website, to maintain that login, to retain login information (if requested) and for the maintenance of our shopping cart service. Any activity you engage in while you are at the Arrows Institute website may be tracked. We do not use cookies to track your Internet activity before or after you leave our website.

If You Provide Personal Information
If you are a registered user, you are required to provide your email address and password when you login to our website.

When you place an online order, you will be required to provide the following information: your name, email address, mailing address, delivery address, contact number, payment card details and any special delivery instructions. We may share selected information with our agents, sub-contractors (e.g. shipping company) and/or third parties (e.g. the issuer of your payment card) for the sole purpose of fulfilling your order.

If you choose to provide us with personal information by sending an email to Arrows Institute, or by filling out a form with your personal information and submitting it through our website, we use that information to respond to your message and to help us provide you with information that you have requested.
We do not collect your personal information for other purposes. The information you provide is not released to any third party for commercial marketing or gains without your permission except where required by law to do so (such as in the investigation of fraud or other inappropriate activity).
 
Emails From Arrows Institute

Arrows Institute has found that attractive, graphics-rich emails are a quick and effective way to communicate with our registered users and subscribers about events, new resources and sale items. We maintain an opt-out, user-customisable subscription database of users who have requested to receive these emails. Every email provides an option for you to unsubscribe to such information.
 
Security

To make online shopping on the Arrows Institute website a safe and secure experience, we use a Secure Sockets Layer (SSL) capable browser. This means that any credit/debit card information you send is encrypted by your computer, and then decrypted again on our server, making it extremely difficult for others to access your private information during transmission.   Whilst we will take reasonable efforts to store any personal information which we hold in a secure server or secure files, and to keep this information accurate and up-to-date, the Internet is not a secure medium for the transmission of information. Arrows Institute cannot accept responsibility for the security of information you send to or receive from us over the Internet or for any unauthorised access to or use of that information. Unauthorised attempts to upload information or change information on our website are strictly prohibited and may be punishable by law.
 
LINKS TO OTHER WEBSITES

Our website may contain links to other websites. Arrows Institute is not responsible for the privacy policies or the content of these other websites. Should you choose to follow a link to another website, you are subject to its privacy policy.
 
VARIATION

Arrows Institute may amend this Privacy Policy from time to time. We encourage you to visit our website regularly to stay updated with these changes.